Phacilitate Leaders Forum

17th - 18th SEPTEMBER 2019

ROYAL LANCASTER LONDON

Frequently asked questions

Frequently asked questions

Registering for the event

Is accomodation included in the ticket price? / How do I book accomodation?

Accommodation is not included in the price of your ticket, however we have secured preferential rates at the Royal Lancaster London. Full details can be found in your confirmation upon booking your event ticket.

I can't make the event, can I just download the slides instead?

Presentation slides are only available to registered delegates. If you have purchased a ticket but can no longer make the event, the slides will be available for download 2 weeks after the event.

I'm not sure which pass category I fall into, can you help?

If you are having trouble working out which pass type you require, please contact Amanda.Kendall@Phacilitate.co.uk

I work in the media - can I attend?  

To apply for a free press pass, please contact Amanda.Kendall@Phacilitate.co.uk

I cannot attend all days of the conference, can I buy a one day pass?

One day passes are issued on case-by-case basis based on individual needs. Please contact Amanda.Kendall@Phacilitate.co.uk to discuss your requirements.

Can I purchase a ticket on the day of the event?

Tickets are available on the day at the venue, however we offer our best rates in the lead up to the event. It is advised to book in advanced to avoid paying an increased price for your ticket.

Planning your visit

Is the venue wheelchair accessible?

Entrance to the venue is wheelchair accessible. Please contact customer.services@clarionevents.com if you wish to discuss your individual needs further. You can also view the Royal Lancaster London's full accessibility statement here

How do I get to the venue?   

By Underground:
Lancaster Gate: Lancaster Gate (Central Line) tube station is adjacent to the hotel. The line connects with Oxford Circus, Holborn (British Museum) and Liverpool Street among other iconic London locations in less than 15 minutes.

Paddington: Paddington tube and railway stations are a mere 6 minute walk from the hotel. The tube station has access to 4 different lines and the railway station connects London with Heathrow via Heathrow Express as well as with other regional and national lines going to British cities such as Bath, Oxford, Reading, Windsor or Cardiff.

By Bus:
Bus routes 94 and 148 are best to get to the venue.

Heathrow Airport:
The venue is located only half an hour from Heathrow via Heathrow Express.

Gatwick Airport:
The Gatwick Express connects Gatwick Airport to Victoria station in about 30 minutes and then a direct bus connects Victoria Station to the venue. The bus journey takes approximately 20 minutes.

Stansted Airport:
Stansted Express connects Stansted Airport to Liverpool Street station in just 45 minutes. The journey from Liverpool Street to Lancaster Gate is about 15 minutes via the Central Line.

Luton Airport:
The Luton Express connects Luton Airport to Kings Cross Station. Kings Cross to Lancaster Gate is a 25-minute journey via the Hammersmith line or Circle line to Paddington.


 

Can I park at the venue?  

There is currently no parking available at the Royal Lancaster London. Click here to view alternative parking options available nearest to the venue.

Is food included in the ticket price?

Breakfast, lunch and refreshments are included in the price of your ticket.

I have specific dietary requirements, can these be accommodated?

We endeavour to cater to spefic dietary requirements such as vegetarian, halal, gluten free and vegan diets. Please contact customer.services@clarionevents.com if you have any concerns. 

What time does registration open?

TBC

What are the show hours?

TBC

Where can I collect my badge? 

Your badge is available for collection from the registration desk.

Where can I see a list of companies that are sponsoring/exhibiting at the event?

Please click here to view sponsors and exhibitors.

Is free wi-fi available at event?

Free wi-fi is available for all those who attend Phacilitate events. Log in details can be found at the registration desk upon arrival.

Can you provide me with an invitation letter?

We are able to provide invitation letters in support of visa applications. Please email customer.services@clarionevents.com to request an invitation letter.

After the event

Where can I download the presentation slides?

Once the event is closed, you will receive an email from us with a web link to access the available presentation slides. You will need to fill a short post event feedback survey to access these. 

Can I see the attendee list?

In order to comply with GDPR regulation, we are unable to share the full attendee list. However, a snapshot of job titles and company names will be availble to download 4 weeks before the event.

Is the event CPD accredited?

This event is not currently CPD accredited, however we can provide a letter of attendance post event. Please email the registration office at customer.services@clarionevents.com if you wish to request one.

Where can I find my receipt?

Your payment receipt is included in your confirmation email so please check for this email in your inbox. Still can’t find it? Please contact customer.services@clarionevents.com   

Where can I find information about upcoming events?

Full details of all upcoming Phacilitate events can be found here.
Testimonials
  • Real thinking forward combining experts in the field from manufacturing, regulatory and value vision” – “great network with strong experience and sharing risks & opportunities
    Jean-Philippe Combal
    GenSight Biologics
  • The conference consistently proves to be a great forum for networking with industry leaders in the development of cellular and gene therapies as well as vendors for important technologies and services.
    Michael Covington
    Juno Therapeutics, Inc
  • It was a very interesting event as all participants, including speakers were ready to exchange, even on the most challenging subjects such as reimbursement, GMP guidance
    Bertrand Alexandre
    Celyad
  • Phacilitate EU delivered it's promise and more, the topics discussed were highly relevant, with very good and professional speakers and panelists. You will see me next year in Berlin.
    Dr Ohad Karnieli
    Karnieli Ltd